Terms of service
About These Terms
Welcome to the Terms & Conditions of Mazzenor. These terms govern your use of our website and the purchase of products from us. By placing an order, you agree to these terms. Please read them carefully. Last updated: October 2023.
Who We Are
Mazzenor is operated by Joseph Silvio Mazzucco, a sole proprietor. Our business address is 403-99 Eagle Rock Way, Maple, Ontario, L6A 5A7, Canada. You can contact us via email at mazzenor@outlook.com or by phone at (705) 278-8060. For more details, please visit our Business Information page.
Our Products
We strive to describe our products as accurately as possible. However, images are for illustrative purposes only, and minor variations may occur. We encourage you to review product descriptions carefully before making a purchase.
Placing an Order
To place an order, browse our store, add items to your cart, and proceed to checkout. Your order constitutes an offer to buy, which we accept by sending you a dispatch confirmation. Until acceptance, we reserve the right to decline or cancel your order.
Pricing and Payment
All prices are listed in Canadian Dollars (CAD) and do not include applicable taxes. GST, HST, PST, and/or QST will be calculated at checkout based on your delivery address. We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, and Google Pay. Payment is taken at the time of order.
Delivery
For information on processing times and delivery estimates, please refer to our Shipping & Delivery Policy. Risk passes to you upon delivery. If no delivery date is specified, we aim to deliver within 30 days as per the Consumer Protection Act, 2002.
Your Right to Cancel (Change of Mind)
You have a voluntary 15-day period to cancel your order. To cancel, please contact us in writing or via email. For more details, see our Returns, Refunds & Cancellation Policy.
Returns and Refunds
For information on returns and refunds, please refer to our Returns, Refunds & Cancellation Policy. This policy does not affect your statutory rights under applicable provincial consumer protection legislation.
Defective Goods
Under provincial Sale of Goods Acts, our products come with implied warranties of merchantability and fitness for purpose, which cannot be excluded by contract under Canadian law. You have the right to return, repair, replace, or receive a refund for defective goods.
Our Liability
We do not exclude or limit liability where it would be unlawful to do so. Our liability is limited to the maximum extent permitted by law.
Marketing and Communications
We comply with Canada's Anti-Spam Legislation (CASL). Marketing emails require your express consent, and you can unsubscribe at any time. Our communications will always identify the sender and include our postal address. Consent checkboxes will never be pre-checked.
Complaints
If you have any complaints, please contact us via email. For more information, please refer to our Complaint Handling page.
Changes to These Terms
We may update these terms from time to time. The terms that apply to your order are those in force when you place it.
Governing Law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. The courts of Ontario will have jurisdiction over any disputes arising from these terms.