Complaint Handling
How to Make a Complaint
At Mazzenor, we are committed to providing a high level of customer service. If you have a complaint, please follow the procedure outlined below to ensure your issue is addressed promptly and effectively.
To make a complaint, please email us at mazzenor@outlook.com. In your email, include the following information:
- Your full name
- Your order number
- A detailed description of your complaint
- The outcome you desire
- Any supporting evidence, such as photographs or receipts
What Happens Next
Upon receipt of your complaint, we will acknowledge it within 2 business days. Our team will then conduct a thorough investigation into your concerns. We aim to provide a full response within 14 business days. If your complaint is complex and requires more time, we will communicate a revised timeline to you.
Escalation
If you are not satisfied with the response you receive, you may request that your complaint be escalated to a senior team member. We will provide a response to escalated complaints within a further 14 business days.
External Resolution
If you remain dissatisfied after following our internal complaint procedure, you may seek further assistance from external bodies. You can contact your provincial consumer protection office for guidance. Additionally, you may choose to reach out to the Better Business Bureau (BBB) for further resolution options.
Returns and Defective Goods
For issues related to returns or defective goods, please refer to our Returns, Refunds & Cancellation Policy for detailed information on how to proceed.
For any further questions or assistance, please visit our Contact Information page.